Privacy Policy

Last updated: 10 November 2026

This policy explains how Your IT Specialist Ltd (“we”, “us”) collects and uses personal data when you visit youritspecialist.co.uk, contact us or use our services. We are the data controller for this information.

Who We Are

  • Company: Your IT Specialist Ltd, registered in England and Wales, company number 14362674
  • Postal address: Unit 22, Highfield House, Stoke-on-Trent, Staffordshire, ST7 3SY
  • Email: [email protected]

Our white‑label division, Your Technical Resource, is part of Your IT Specialist Ltd and is covered by this policy.

What We Collect

  • Contact enquiries: your name, email address, phone number, company and message when you use our contact forms, email or call us.
  • Newsletter: your email address and name if you subscribe to updates.
  • Website analytics: information about how you use our site (pages visited, device, browser, approximate location) collected through Google Analytics, only if you consent to statistics cookies.
  • Feedback surveys: any answers you choose to give in on‑site surveys.
  • Security and server logs: IP address and technical data needed to keep the website secure and running.
  • Customer information: details needed to quote for, deliver and invoice our services if you become a client.

How and Why We Use It

  • To respond to enquiries and provide quotes: legitimate interests, or steps before entering a contract.
  • To deliver and support our services: performance of a contract.
  • To send newsletters: your consent, which you can withdraw at any time using the unsubscribe link.
  • To understand and improve our website: your consent to statistics cookies.
  • To keep our website and systems secure: legitimate interests.
  • To meet legal and accounting obligations: legal obligation.

Who We Share It With

We do not sell your data. We share it only with trusted providers who help us run our business, under contracts that protect it, including:

  • Our website hosting, security and content delivery providers (including Cloudflare)
  • Google (Google Analytics and Google Site Kit), if you consent to statistics cookies
  • Automattic (Jetpack), for website security, performance and statistics
  • Our email and newsletter delivery services
  • Our accountants, and professional advisers where needed
  • Vetted members of our Strategic Partner Network, only where needed to deliver a project you have asked us to carry out

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How Long We Keep It

  • Enquiries that don’t become work: up to 24 months
  • Client and invoice records: 6 years after the end of our relationship, for tax and accounting purposes
  • Newsletter subscriptions: until you unsubscribe
  • Analytics data: up to 14 months

Cookies

We use essential cookies to run the website, and statistics or marketing cookies only with your consent. You can change your choice at any time using the cookie settings button on any page. See our Cookie Policy for details.

Your Rights

Under UK data protection law you have the right to access your data, have it corrected or erased, restrict or object to its use, receive it in a portable format, and withdraw consent at any time. To use any of these rights, email [email protected]. We will respond within one month.

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Security

As IT and security specialists, we protect the data we hold with appropriate technical and organisational measures, including access controls, encryption in transit and regular updates.

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.