Business Phone Systems: Resilient Cloud & On-Premises
Whether you want a resilient cloud phone system, a phone system on your own premises or a mix of both, we design it around how your business actually takes calls, and install it with the same engineers who look after your network. No copper lines to worry about before the PSTN switch-off, and every feature managed from one simple portal.
Cloud, On-Premises or Hybrid: Your Choice
Resilient Cloud
Your phone system runs in the cloud, so there is no hardware to maintain on site and nothing to lose if an office goes offline.
- Calls divert automatically to mobiles, apps or another site
- Disaster recovery routing built in
- Backup connectivity with 4G/5G failover
- Ideal for hybrid teams and multi-site businesses
On-Premises
Your phone system runs on hardware or virtual servers on your own site, under your control.
Hybrid
The best of both: an on-site system with cloud failover, or cloud calling with local survivability for critical sites.
- Resilience for sites where phones can’t go down
- Gradual migration from an existing PBX
- Mix of desk phones, apps and Teams
Not sure which is right? We’ll recommend honestly, based on your sites, network and how you work, not on what earns us the most.
Why Businesses Upgrade Their Phone System
- Work from anywhere: take and make business calls on desk phones, a desktop app or your mobile, using your office number.
- Ready for the PSTN switch-off: move off traditional lines now, keeping your existing numbers.
- Scales with you: add or remove users, numbers and sites in minutes.
- Built-in resilience: cloud failover, automatic divert and backup connectivity keep calls flowing if an office or line goes down.
Features Included
Hundreds of features come as standard. The ones our clients use most:
Calling
- Auto attendant / IVR menus
- Hunt groups and call queues
- Time-of-day routing and holiday messages
- Voicemail to email, fax to email
- Call recording
Apps & Integrations
- Mobile and desktop softphone apps
- Microsoft Teams integration
- CRM integration and click-to-dial
- Outlook and Gmail contacts
- Business SMS and WhatsApp
Management & Insight
- Easy online management portal
- Call reporting and live wallboards
- AI receptionist to answer and route calls
- Conference calling
- Handsets, headsets and door entry
Bespoke Telephony, Designed Around You
Off-the-shelf phone systems are set up for the average business. We start with how your calls should flow (who answers first, what happens when you’re busy or closed, which calls go where) and build the system around it.
- Call-flow design for sales, support and reception teams
- Multi-site setups with shared receptions and local numbers
- Integration with your CRM, helpdesk or bespoke web applications
- Number porting and PSTN migration, planned so you don’t miss calls
- Door entry, alarms and lift lines moved off copper
Call Quality Starts With the Network
Most VoIP problems (choppy audio, dropped calls, one-way speech) aren’t the phone system at all; they’re the network underneath. As network specialists, we check and prepare your connection, switching, Wi-Fi and QoS before go-live, and we’ll recommend business connectivity with failover if yours isn’t up to it.
How It Works
- Review: we look at your current lines, numbers, call volumes and network.
- Design: we map out call flows, users, devices and integrations with you.
- Install: our engineers prepare the network, set up handsets and apps, and port your numbers.
- Support: changes and fixes through our helpdesk, with 24/7 engineering support.
Already Have a Phone System?
We also supply and support 3CX, build and maintain Asterisk and FreePBX systems, and support Yealink, Fanvil, Cisco, Snom and iPECS phones and systems.
For IT Companies & MSPs: Sell It Under Your Brand
Want to offer hosted telephony to your own clients? Through our white-label division, Your Technical Resource, we supply the same phone system fully branded as yours, including the management portal, plus engineers to install and support it on your behalf. Your Technical Resource works with partners only and never contacts your customers directly. More about white-label services.
From Small Jobs to Large Projects, Same Standards
Our core team and extended Strategic Partner Network let us scale from a single site visit to large, multi‑site projects, without dropping the standards you see on day one. The same project management, testing and documentation apply whatever the size of the job.
- Unix & Linux specialists, genuinely agnostic: comfortable at the command line as well as the GUI, with heavy Windows and Mac experience, so we can offer real choices (sometimes up to 70% cheaper) and design for whoever will manage it.
- Multiskilled team, lean budgets: our engineers cover several disciplines, so you don’t pay for extra trades, duplicated visits or handovers between contractors.
- Scale when you need it: vetted partners add capacity and specialist skills for larger projects, managed by us to the same standards.
- Investing in people, tools and software: ongoing training, quality test equipment and our in-house AI Engineering Suite keep work fast, accurate and well documented, onsite and remote.
- Human first, supported by AI: people lead every job, with AI handling the admin, and a Kaizen culture of honest feedback and continuous improvement.
- Less waste, better value: right‑sized solutions, no unnecessary kit and no wasted site time. A lean, clean operation means more of your budget goes into the work itself.
Phone System FAQs
Can I keep my existing phone numbers?
Yes. In most cases your numbers can be ported to the new system, and we plan the switchover so calls keep flowing.
Should we choose cloud or on-premises?
It depends on your sites, connectivity, security needs and budget. Cloud suits most hybrid and multi-site businesses; on-premises suits sites that need full control or local survivability. Hybrid gives you both. We will talk it through and recommend honestly.
Do I need new handsets?
Not always. Some existing VoIP handsets can be reused, many staff are happy with the mobile or desktop app, and we can supply new handsets and headsets where needed.
Will it work with Microsoft Teams?
Yes. The system integrates with Microsoft Teams, so staff can make and take business calls from Teams if that suits them.
Which areas do you cover?
We install and support phone systems across Staffordshire and the wider UK. Hosted systems can also be set up remotely for businesses anywhere.
Phone: 01785 603557
Email: [email protected]